The reality is that the current structure (first/last) works in the population in which it works. We don’t have to start from scratch, we just have to be more realistic about the full complexity.
Information is complex. You already know that. I'm here to tell you, as someone who freaking loves information, that it's probably even more complex than you currently think. We have a tendency right now, on a social level, to makes things simplified (often binary), and try
This is one of those instances (like fully accessible design) that businesses have to let go of some things that they've prioritized and built entire machines around.